L89app Privacy Policy — Your Data Is Completely Safe With Us

Welcome to l89app. This Privacy Policy ("Policy") explains what information we collect when you use the l89app platform — including the l89app.biz website and mobile application — why we collect it, and how we use it.

We believe you should have full control over your personal information. That is why l89app's Privacy Policy is written in plain, transparent language so every user understands exactly where their data goes.

This Privacy Policy is part of our Terms & Conditionsapplies in conjunction with. Reading both together will give you a full and clear understanding of l89app's data practices.

L89app only collects information that is genuinely necessary to provide our services. We never collect data beyond what is needed.

Information Collected at Registration:

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Mobile number, email address.
• Login Information: Username and encrypted password.
• Identity Verification Documents: Copy of national ID or passport (where required).

Information collected automatically while using the platform:

• Device Information: Device type, operating system, and browser version.
• Network Information: IP address, internet connection type.
• Usage Data: Pages visited, betting history, and session duration.
• Cookies & Tracking Data: Cookies, local storage, and session storage data.

Payment Information:

• Mobile banking number (Mobile Pay, Nagad, Rocket).
• Transaction amount, date, and reference number.
• Withdrawal and deposit history.

L89app uses collected data solely for specific, legitimate purposes. Your information is never used beyond what is stated in this Privacy Policy.

Primary Use Cases:

• Account Management: Registration, login, password reset, and profile updates.
• Payment Processing: Confirming deposits and withdrawals and maintaining transaction history.
• Customer Service: Identity verification for complaint resolution, live chat support, and dispute settlement.
• Security Assurance: Detecting fraud, hacking attempts, and the creation of multiple accounts.
• Legal Obligations: Compliance with Anti-Money Laundering (AML) and KYC regulations.
• Service Improvement: Analyzing user experience to improve the platform.
• Promotional Communications: Sending you notifications about bonuses and offers, with your consent.

L89app does not sell your personal data or share it for commercial purposes. However, limited information may be shared in certain specific circumstances:

Situations Where Limited Data Sharing Applies:

• Payment Processors: Only the minimum necessary information is shared to process transactions via Mobile Pay, Nagad, or Rocket.
• Technology Service Providers: With contracted partners for hosting, cybersecurity, and data analytics services — they are not permitted to use this information for any other purpose.
• Legal Authorities: l89app is required to disclose information upon court order or government directive under applicable laws of Bangladesh.
• Company Restructuring: In the event of an ownership change or merger, your data may be transferred to the new operating entity — however, this Privacy Policy will remain in effect.

L89app takes the highest technical and organisational measures to protect your data. Our security framework is built to meet international standards.

Technical Security:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Password Hashing: Your password is stored using the bcrypt algorithm — no one at l89app can view your password.
• Firewall & DDoS Protection: Advanced server-level firewall and DDoS mitigation are active.
• Two-Factor Authentication (2FA): Optional OTP verification is available when logging into your account.
• Suspicious Login Detection: Automatic alerts are sent if a login is detected from an unrecognized device or location.

Organizational Security:

• Only authorized personnel may access user data.
• All staff have signed confidentiality agreements.
• Regular security audits and penetration testing are conducted.

The l89app website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform runs smoothly.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Performance Cookies: Used to analyze page load speed and user behavior in order to improve our services.
• Functional Cookies: Remembers your language preference, time zone, and other settings.
• Analytics Cookies: Used to understand which sections of the platform are most frequently visited.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may prevent l89app from functioning properly.

L89app believes every user has full rights over their own data. Under this Privacy Policy, you are entitled to the following rights:

L89app does not retain any data longer than necessary. Retention periods are determined based on the type of data and applicable legal requirements.

The above retention periods may be extended where required by legal obligations or dispute resolution. Once the period expires, data is securely deleted or anonymized.

L89app strictly prohibits anyone under the age of 18 from using the platform. Age is verified at registration, and we do not collect information from minors.

• If it is found that an account has been created by a minor, it will be terminated immediately.
• All collected data will be deleted.
• If a parent or guardian believes their child has accidentally registered, please contact support@l89app.biz immediately.

L89app may update this Privacy Policy from time to time — due to new services, legal changes, or technical improvements. Whenever changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• Advance notice will be sent to your registered email for any significant changes.
• Continued use of the platform after a revised policy takes effect will be considered your acceptance of the updated terms.

We recommend reviewing this page regularly. If you need a copy of a previous version, please contact our support team.

If you have any questions, comments, or concerns about this Privacy Policy, please don't hesitate to reach out. l89app's data protection team is always ready to assist.

For further assistance, visit our Help Center View page or FAQ Find answers to common questions in the section.